Terms of services

Terms of Service

These Terms of Service ("Terms") govern your access to and use of PlatesandCups.com (the "Site") and any purchases or services provided through it (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services.

1) Eligibility & Accounts

1.1 Eligibility. You must be at least the age of majority in your place of residence and have legal capacity to form a contract.

1.2 Account security. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately of any unauthorised use.

1.3 Accuracy of information. You agree to provide current, complete, and accurate information for all purchases and account registrations and to promptly update such information.

2) Orders, Pricing & Payment

2.1 Offer and acceptance. Items displayed on the Site are an invitation to treat, not an offer. Your order is an offer to buy; our acceptance occurs when we send an order confirmation email or ship the items.

2.2 Availability. We do not guarantee availability. We may cancel an order (and refund you) if an item is unavailable or if we detect error or suspected fraud.

2.3 Prices & taxes. Prices are shown in the currency indicated on the Site and may change without notice. Applicable taxes, shipping, and fees are shown at checkout.

2.4 Payment. We accept the payment methods shown at checkout and process payments via third‑party providers (e.g., Shopify Payments/PayPal). We do not store full card numbers. You authorise us (and our processors) to charge the order total.

2.5 Errors. We may correct errors, including pricing, even after submission or confirmation, and either contact you for instructions or cancel the order and issue a refund.

2.6 Fraud prevention. Orders may be subject to verification checks. We reserve the right to refuse or limit any order.

3) Shipping, Risk & Title

3.1 Shipping. We ship to the locations indicated at checkout. Delivery timeframes are estimates only.

3.2 Risk of loss; title. Risk of loss passes to you upon delivery to the address you provide. Title passes on our receipt of full payment and dispatch.

3.3 Customs & import. International orders may be subject to duties, taxes, and fees, which are your responsibility.

4) Returns, Refunds & Exchanges

4.1 Policy. Our returns and refunds policy is available on the Site and forms part of these Terms. Unless stated otherwise by local law, you typically have [e.g., 30 days] from delivery to request a return of eligible items in unused, resalable condition with original packaging.

4.2 Process. To start a return, contact us using the details below or follow the instructions on the Site. Certain items may be non‑returnable for hygiene or other reasons where permitted by law.

4.3 Refunds. Refunds are issued to the original payment method after we receive and inspect returned items. Original shipping charges may be non‑refundable unless required by law.

4.4 Consumer rights. Nothing in these Terms affects rights you have under mandatory consumer law (e.g., UK Consumer Rights Act 2015 and Consumer Contracts Regulations).

5) Use of the Site

5.1 Licence. We grant you a limited, non‑exclusive, revocable licence to access and use the Site for personal, non‑commercial use, subject to these Terms.

5.2 Prohibited uses. You must not: (a) misuse the Site; (b) attempt to gain unauthorised access; (c) interfere with security or functionality; (d) use the Site for unlawful, infringing, or fraudulent activity; (e) copy, reverse engineer, or create derivative works except as permitted by law; (f) use data mining or scraping without our prior written consent.

5.3 User content (reviews, uploads). If you submit content, you grant us a worldwide, royalty‑free, sublicensable licence to use, reproduce, modify, publish, and display that content in connection with the Services and marketing. You warrant you have the necessary rights and that your content is lawful and non‑infringing. We may remove content at any time.

6) Intellectual Property

All content on the Site—including text, graphics, logos, product names, images, and software—is owned by us or our licensors and is protected by intellectual property laws. Our trademarks may not be used without our prior written permission.

7) Third‑Party Services

The Site integrates third‑party services (e.g., Shopify, payment processors, analytics, marketing tools, shipping carriers). Your use of those services may be subject to their terms and privacy policies. We are not responsible for third‑party services.

8) Privacy & Cookies

Your Personal Data is handled in accordance with our Privacy Policy, which explains what we collect, why, and how we share it, and your choices. By using the Services, you acknowledge our data practices described there. Manage non‑essential cookies via our cookie banner/settings.

9) Promotions, Gift Cards & Subscriptions

9.1 Promotions. Promotions are subject to the terms communicated with the offer and may be changed or withdrawn at any time.

9.2 Gift cards. Gift cards (if offered) are non‑refundable except as required by law and subject to the terms provided at purchase.

9.3 Subscriptions. If we offer subscription products, the specific terms (billing cycles, cancellation, renewal) will be presented at sign‑up and form part of these Terms.

10) Warranties & Disclaimers

10.1 Goods. We aim to ensure products conform to their description and are of satisfactory quality. Minor variations in colour/finish may occur. Statutory rights are not affected.

10.2 Site. Except as required by law, the Services are provided on an "as is" and "as available" basis without warranties of any kind (express or implied), including merchantability, fitness for a particular purpose, and non‑infringement.

11) Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, special, consequential, or punitive damages; and

  • Our total liability for any claim arising out of or relating to the Services or these Terms shall not exceed the amount you paid for the product(s) giving rise to the claim.

Nothing in these Terms excludes or limits liability for death or personal injury resulting from negligence, fraud, or any other liability that cannot be excluded under applicable law.

12) Indemnity

You agree to indemnify and hold us (and our affiliates, officers, directors, employees, and agents) harmless from any claim, loss, liability, and expense (including reasonable legal fees) arising out of your breach of these Terms, unlawful use of the Services, or infringement of third‑party rights.

13) Suspension & Termination

We may suspend or terminate your access to the Services at any time (with or without notice) if we reasonably believe you have breached these Terms or applicable law, or for operational/security reasons. You may stop using the Services at any time. Clauses that by their nature should survive termination shall do so.

14) Governing Law & Disputes

14.1 Governing law. These Terms and any dispute or claim (including non‑contractual disputes) are governed by the laws of [England and Wales / Your jurisdiction], without regard to conflict‑of‑laws rules.

14.2 Jurisdiction. Courts of [England and Wales / Your jurisdiction] shall have exclusive jurisdiction, except that you may also have rights to bring claims in your local courts under consumer laws.

14.3 ADR/ODR. If you are an EU consumer, you can access the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. We are not obliged to and do not commit to using ADR entities unless required by law.

15) Changes to the Services & Terms

We may update the Services and these Terms from time to time. When we make material changes, we will post the updated Terms and update the "Last updated" date. If required by law, we will provide additional notice. Your continued use after changes take effect constitutes acceptance.

16) Force Majeure

We are not liable for any delay or failure to perform due to causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labour disputes, governmental action, utility failures, or internet outages.

17) Notices & Contact

Legal notices and questions about these Terms may be sent to Contact us PlatesandCups.com, Research House, London, United Kingdom. Notices are deemed received when delivered to the contact details you provide.

18) Miscellaneous

  • Entire agreement. These Terms, together with the Privacy Policy and any policies referenced herein (e.g., Returns Policy), constitute the entire agreement between you and us regarding the Services.

  • Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force.

  • No waiver. Failure to enforce a provision is not a waiver of our right to do so later.

  • Assignment. You may not assign or transfer your rights or obligations under these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

  • Headings. Headings are for convenience only and do not affect interpretation.

By using the Services, you confirm that you have read, understood, and agree to these Terms.